Refund Policy
At Carpitzi, we strive to ensure your complete satisfaction with every purchase. If you’re not fully happy with your order, we offer a 3-day return policy from the date of delivery.
Return Eligibility
You may request a return within 3 days of receiving your order if:
- The rug is unused, unwashed, and in its original condition.
- All original tags, packaging, and invoice are intact.
- The product shows no signs of use, stains, odors, or damage.
How to Initiate a Return
To start a return, please contact our customer support team within 3 days of delivery with your order number and reason for return. Once approved, we will share the return instructions.
Return Shipping Charges
- All return shipping and related expenses are the sole responsibility of the customer.
- Carpitzi does not offer free returns or reverse pickup services.
- Original shipping fees (if any) are non-refundable.
Refund Process
- After we receive and inspect the returned item, your refund will be processed.
- Refunds are issued to the original payment method within 5–10 business days after inspection.
- Returns that fail quality checks may be rejected or partially refunded.
Non-Returnable Items
Returns are not accepted on:
- Custom-made or made-to-order rugs
- Clearance or sale items
- Products damaged due to misuse or improper care
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong product, please notify us within 48 hours of delivery with clear photos and videos.
Policy Rights
Carpitzi reserves the right to refuse any return that does not meet the above conditions.